FAQ

Frequently Asked Questions

  • Do you have a physical store?
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    Not anymore! We decided to close after 6 years and are completely online now.

  • How do I track my order? 
    •

    Once your order has been shipped you will be emailed your tracking information.

  • I placed an order, but never received a confirmation email. 
    •

    - If you do not receive an email from Shop Imperial within a few hours of placing your order, be sure to check your spam folder. Alternatively, the email address entered may have been spelled incorrectly. 

    - If you are still unable to locate the confirmation email for your order, please contact our Customer Support team by emailing contact@shopimperial.net 

     

  • Is there a size chart? Yes click here to view.
  • Are these items vintage?
    •

    Not all of them. The items that are vintage will be noted as “vintage” or “1 of 1” items.

  • I love an item, but it is sold out. What can I do and how often do you restock? 
    •

    We get new items weekly and often restock our most popular items. Not all items will be restocked so be sure to subscribe to our email newsletter so you can be notified about all restocks and new arrivals! 

  • How do I unsubscribe from your emails and newsletters? 
    •

    To unsubscribe, simply go to the bottom of our emails and you will see a "Unsubscribe" link. 

  • How long does shipping take?
    •

    FREE SHIPPING ON ALL U.S ORDERS

    All orders are typically processed within 2-3 business days.

    Shipping may be 4-7 business days.

    *DUE TO A HIGH VOLUME OF ORDERS, SHIPPING MAY TAKE UP TO 2 WEEKS. THANK YOU FOR YOUR BUSINESS & PATIENCE.

     

  • What is your returns policy? 
    •

    No Returns. ALL SALES FINAL. We ensure you will be satisfied with your purchase. 

    CUSTOMER SERVICE

    For any questions or concerns regarding your order, please email

    contact@shopimperial.net